Effective Date: [10-16-2025]

At Tortum Perfume USA, we aim to deliver your order safely and on time. Our team carefully packs each item to ensure that your fragrances arrive in perfect condition. Please review the details below regarding shipping timelines, costs, and procedures.

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order has been shipped, you’ll receive a confirmation email with your tracking number.

During high-demand periods, processing times may extend slightly. We appreciate your patience and understanding.

2. Shipping within the United States

We currently ship to all U.S. states and territories.
Standard delivery times range from 3–7 business days, depending on your location.

All orders are shipped using reliable carriers such as USPS, UPS, or FedEx to ensure secure and timely delivery.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location and the total weight of your order.
Occasionally, we offer free shipping promotions, which will be clearly displayed during checkout.

4. International Shipping

At this time, Tortum Perfume USA ships only within the United States.
We are working on expanding to international markets soon.

5. Order Tracking

Once your order ships, you’ll receive an email with tracking details.
You can use this tracking number to monitor the status of your delivery at any time.

6. Damaged or Missing Packages

If your order arrives damaged or doesn’t arrive within the estimated time frame:

• Please email us at support@tortumperfume.com with your order number and photos (if applicable).

• We’ll investigate promptly and provide a replacement or refund, depending on the situation.

7. Address Accuracy

Please ensure your shipping address is correct before submitting your order.
Tortum Perfume is not responsible for packages lost due to incorrect or incomplete address details.

8. Delays Beyond Our Control

While we strive to deliver every order on time, delays may occur due to unforeseen circumstances such as weather, carrier issues, or customs delays.
We’ll notify you promptly if your shipment is significantly affected.

9. Contact Us

If you have questions about your shipment or need help tracking your order, please contact our customer support team:
Email: support@tortumperfume.com
Website: www.tortumperfume.com