Effective Date: [10-16-2025]

At Tortum Perfume USA, every fragrance is crafted and packaged with care. We want you to enjoy a flawless experience with each purchase. Please review our refund and return policy below before placing your order.

1. Eligibility for Returns

Due to the nature of our products, perfumes and fragrance items cannot be returned or exchanged once opened.
However, we will gladly replace or refund your order in the following situations:

• The product arrived damaged or defective.

• You received the wrong item.

To qualify, please notify us within 7 days of delivery and include your order number and clear photos of the product.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Opened or used perfumes

• Home diffusers and car air fresheners once unsealed

• Promotional or free gift items

We appreciate your understanding as these products cannot be resold once opened.

3. Refund Process

Once your return is approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for processing after confirmation.
You’ll receive a notification email once your refund has been completed.

4. Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different product, you may place a new order after your refund has been processed.

5. Damaged or Incorrect Orders

If your item arrives broken, leaked, or incorrect, please email us at support@tortumperfume.com with:

• Your order number

• A brief description of the issue

• Photos of the damaged or wrong item

Our support team will resolve it promptly.

6. Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet shipped.
To cancel, contact us immediately at support@tortumperfume.com with your order details.

7. Contact Us

If you have any concerns about your order or need help with a refund request, please reach out to:
Email: support@tortumperfume.com
Website: www.tortumperfume.com